Returns & Refunds Policy

At Willow, we want you to have a positive shopping experience.

Returns

If you wish to return a product, please contact us at mrgullsahb@gmail.com with your order number and the reason for your return..

Products must meet the applicable return conditions. Some products may be excluded from returns where legally permitted.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us with your order number and relevant photos, if available.

Refunds

Once an eligible return has been received and inspected, we will notify you about the refund status.

Approved refunds will be issued to the original payment method, where possible.

UK Consumer Rights

Nothing in this policy affects your statutory consumer rights under UK law, including applicable cancellation rights for online purchases.

Contact Us

For returns or refund enquiries, contact us at mrgullsahb@gmail.com

Willow
Founder: Willow